Royel BD Privacy Policy – How We Protect Your Data

1. Who We Are

Royel bd is an online gaming platform operating at royel-bd.app, serving players in Bangladesh. When this Privacy Policy refers to "royel bd", "we", "us", or "our", it means the royel bd platform and the team responsible for operating it.

Royel bd acts as the data controller for the personal information you provide when you register and use the platform. This means royel bd determines the purposes and means of processing your personal data. If you have any questions about how royel bd handles your data, you can contact us directly at [email protected].

2. Data We Collect

Royel bd collects personal data from you in several ways — directly when you register or contact support, automatically when you use the platform, and from third-party payment providers when you make a deposit or withdrawal. Here is a breakdown of the categories of data royel bd collects:

Royel bd does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information. We only collect what is necessary to operate your account and comply with our legal obligations.

3. How We Use Your Data

Royel bd uses the personal data we collect for specific, legitimate purposes. We do not use your data in ways that are incompatible with the purposes for which it was collected. Here is how royel bd uses your information:

• Account management: To create and maintain your royel bd account, verify your identity, and process your login.
• Payment processing: To process deposits and withdrawals via bKash, Nagad, and Rocket, and to maintain accurate transaction records.
• Customer support: To respond to your queries, resolve disputes, and improve our support service.
• Security and fraud prevention: To detect and prevent fraudulent activity, money laundering, and unauthorised account access on royel bd.
• Platform improvement: To understand how players use royel bd and to improve the platform's features, performance, and user experience.
• Legal compliance: To meet our obligations under applicable laws, including age verification and anti-money laundering requirements.
• Marketing communications: To send you promotional offers and updates about royel bd, where you have consented to receive them. You can opt out at any time.
• Responsible gaming: To monitor betting patterns and identify players who may need support, in line with our responsible gaming commitments.

Royel bd will never use your personal data to make automated decisions that have a significant legal or similarly significant effect on you without giving you the opportunity to request human review.

4. Legal Basis for Processing

Royel bd processes your personal data on one or more of the following legal bases, depending on the purpose of the processing:

• Contract performance: Processing is necessary to fulfil our obligations to you under the royel bd terms and conditions — for example, to operate your account and process payments.
• Legal obligation: Processing is required to comply with applicable laws, such as age verification and anti-money laundering regulations.
• Legitimate interests: Processing is necessary for royel bd's legitimate business interests, such as fraud prevention, platform security, and improving our services, provided those interests are not overridden by your rights.
• Consent: Where royel bd relies on your consent — for example, to send marketing communications — you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

5. Data Sharing

Royel bd does not sell your personal data. We share your data only in the limited circumstances described below, and only to the extent necessary for the stated purpose:

• Payment providers: We share necessary payment information with bKash, Nagad, and Rocket to process your deposits and withdrawals. These providers operate under their own privacy policies and security standards.
• Identity verification services: Royel bd may use third-party identity verification providers to confirm your age and identity as required by law. These providers are contractually bound to handle your data securely.
• Legal authorities: Royel bd may disclose your personal data to law enforcement, regulatory bodies, or other authorities where required to do so by law or in response to a valid legal request.
• Platform service providers: We work with trusted technology providers who help us operate the royel bd platform — for example, hosting and analytics providers. These providers only process your data on our instructions and are not permitted to use it for their own purposes.

6. Data Retention

Royel bd retains your personal data for as long as your account is active and for a period after account closure as required by law or legitimate business need. The specific retention periods royel bd applies are as follows:

• Account and identity data: Retained for the duration of your account and for up to 5 years after account closure, in line with anti-money laundering record-keeping requirements.
• Transaction records: Retained for up to 5 years from the date of each transaction.
• Support communications: Retained for up to 2 years from the date of the last interaction.
• Technical and usage data: Retained for up to 12 months from collection, after which it is anonymised or deleted.

When your data is no longer required, royel bd will securely delete or anonymise it. If you request deletion of your account and data, royel bd will process your request subject to any legal retention obligations that require us to keep certain records.

7. Cookies

Royel bd uses cookies and similar tracking technologies to make the platform work properly and to understand how players use it. A cookie is a small text file stored on your device when you visit royel bd. Here is how we use cookies:

• Essential cookies: Required for the royel bd platform to function. These include session cookies that keep you logged in and security cookies that protect your account. You cannot opt out of essential cookies.
• Preference cookies: Remember your settings and preferences on royel bd, such as your language or display preferences, so you do not have to set them again each visit.
• Analytics cookies: Help royel bd understand how players navigate the platform — which pages are visited most, where players spend time, and where they encounter issues. This data is used in aggregate and does not identify individual players.

Royel bd does not use third-party advertising cookies or tracking pixels. You can manage cookie preferences through your browser settings. Note that disabling essential cookies may affect the functionality of the royel bd platform.

8. Your Rights

As a royel bd player, you have the following rights in relation to your personal data. To exercise any of these rights, contact royel bd support at [email protected]. We will respond to your request within 30 days.

• Right of access: You can request a copy of the personal data royel bd holds about you.
• Right to rectification: If any of your personal data held by royel bd is inaccurate or incomplete, you can ask us to correct it.
• Right to erasure: You can request that royel bd delete your personal data, subject to legal retention requirements.
• Right to restrict processing: You can ask royel bd to limit how we use your data in certain circumstances — for example, while a dispute is being resolved.
• Right to data portability: You can request a copy of your data in a structured, machine-readable format.
• Right to object: You can object to royel bd processing your data for direct marketing purposes at any time. You can also object to processing based on legitimate interests.
• Right to withdraw consent: Where royel bd relies on your consent to process your data, you can withdraw that consent at any time without affecting prior processing.

9. Security

Royel bd takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your information against unauthorised access, loss, or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the royel bd platform.
• Encrypted storage for sensitive personal and payment data.
• Access controls that limit which royel bd staff can access personal data, based on their role and need.
• Regular security reviews and monitoring of the royel bd platform for vulnerabilities.
• Two-factor authentication options for player accounts.

While royel bd takes every reasonable precaution, no online platform can guarantee absolute security. Players are encouraged to use a strong, unique password for their royel bd account and to contact support immediately if they suspect any unauthorised access.

10. Children

Royel bd is strictly for players aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. If royel bd becomes aware that a player is under 18, their account will be closed immediately and any personal data collected will be deleted, subject to legal retention requirements.

If you believe that a person under 18 has registered on royel bd, please contact us at [email protected] so we can investigate and take appropriate action.

11. Changes to This Policy

Royel bd may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make changes, the updated policy will be published on this page with a revised date at the top. We encourage you to check this page periodically to stay informed about how royel bd protects your data.

If royel bd makes significant changes to how we use your personal data, we will notify you directly — for example, by sending a message to your registered mobile number or email address — before the changes take effect.

12. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way royel bd handles your personal data, please get in touch with our support team. We are available 24 hours a day, 7 days a week.

• Email: [email protected]
• Live chat: Available inside your royel bd account dashboard at any time.

Royel bd aims to respond to all privacy-related requests within 30 days. For urgent matters, please use the live chat option for the fastest response. If you are not satisfied with our response, you have the right to raise a complaint with the relevant data protection authority in your jurisdiction.